How we use your information.
Effective September 7, 2026. This notice explains how NaBisso Shipping handles information submitted through its website and service communications.
Information we collect
We collect the information you choose to provide, including your name, email address, phone or WhatsApp number, Canadian city, shipment route, cargo description, piece count, weight, dimensions, notes and related documents. Our website may also process basic technical information needed for security and reliable delivery of the form.
Why we collect it
We use this information to review and respond to your inquiry, assess cargo suitability, prepare estimates and quotations, coordinate intake and shipping, provide service updates, maintain customer and communication history, prevent duplicate requests, protect the service and comply with legal obligations.
ControlRoom and follow-up
Your submission is sent to NaBisso and recorded in our private NaBisso ControlRoom. ControlRoom may create a customer record, inquiry, follow-up task and internal priority signal. A NaBisso representative may contact you about your request by email, telephone or WhatsApp using the contact details you provide. We do not use your inquiry as permission for unrelated promotional marketing.
Who may receive information
We use website-hosting, database and email-delivery providers to operate our services. When necessary to evaluate or perform your shipment, relevant information may be shared with freight forwarders, carriers, customs or destination partners and other service providers. We limit sharing to what is reasonably required and do not sell personal information.
International processing
Some service providers or shipping partners may process information outside Ontario or Canada, where it may be subject to the laws of that jurisdiction. NaBisso remains responsible for information under its control and uses appropriate safeguards for the circumstances.
Retention and safeguards
We retain information only as long as reasonably needed for the stated purposes, customer service, legal requirements and legitimate business records. We use access controls and technical and organizational safeguards appropriate to the sensitivity of the information.
Your choices and rights
You may ask to access or correct your personal information, withdraw consent where applicable, or raise a privacy concern. Withdrawal may limit our ability to continue a request or provide a service that requires the information.
AI-assisted internal work
ControlRoom may use authorized business information to generate internal summaries, priorities or message drafts. AI does not send external messages, approve prices, make purchases or create commitments without human action.
Contact NaBisso
For privacy questions or requests, contact NaBisso at info@nabisso.com or call +1 647-724-9396.